IT Services For Virginia, DC and Maryland Businesses:

10 Reasons to Choose Kola Systems
to Support Your Computer Network

1

Fast response. All calls are answered live by a real person so you are not lost in voice mail or in a phone tree. Don’t you hate it when you call your IT provider and have to leave a voicemail and then not know if they will even return your call or follow up? At Kola Systems, we don’t think that’s right. Our Support Desk will answer your call within 15 minutes guaranteed! As a matter of fact, most calls to our Support Desk will have you speaking with a technician in under 90 seconds!

2

Fast resolution. From initial call in to the Support Desk to problem resolution averages 12 minutes. Our technicians answer live. Over 94% of support requests are resolved by our Support Desk on the first call. No waiting for a technician to call you back or to be dispatched and no waiting for a technician to arrive. Saving you money with reduced downtime and less impact on productivity.

3

We are Truly Flat-Rate, All Inclusive IT. You will not see out-of-scope support labor or hourly rate charges ever! Forget tracking a technician’s hours. There are no hidden fees or charges in our agreements. Anywhere. Does your current IT company charge every time you call them out or for each issue, even ones they’ve “fixed” before? We won’t. One Price. No Nickel and Diming. Ever!

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